Accenture | Singapore | Mar 2021 - Present
Health Technology - Associate Manager
Managed client’s Epic EMR implementation charging team to deliver enterprise project charging success
- Gathered technical requirements, designed and implemented integrated charging workflows, and cultivated relationships with CFOs and business leadership for many hospitals during multi-wave Epic implementation
- Supported integrated user acceptance testing, delivered user training, created documentation and supported software activation go live for charging user and finance workflows
- Facilitated regular meetings with users and technical staff to resolve issues, collect deliverables, and update project status
- Conducted interviews for Accenture candidates and managed the 15 person team as the project’s Epic Build Lead
- Directly managed 5 Accenture employees by mentoring, acting as a point of escalation, and championing to managing directors during performance reviews
Epic | Madison, WI | Aug 2012 - Sep 2019
Technical Solutions Engineer – Hospital Billing
Developed and delivered technical solutions to customers for Epic’s Hospital Billing product
- Received Avengers Award for helping a large health system resolve major payment posting system issues by developing a custom Cache report to identify problematic transactions
- Created custom dashboards and drilldown reports using Cache and Excel, leveraged these tools to identify the root cause of a $0.75M decrease in adjustment transactions, and reported those findings to the customer CFO and CIO
- Streamlined teamwide reporting processes to improve quality of reporting and reduce time spent running reports by 50 hr/mth
Implementation Project Manager – Hospital Billing
Planned and implemented Epic’s Hospital Billing product for a major refuel and facility structure reorganization project
- Managed and implemented a large project to revitalize a major health system with new Epic features and workflows
- Demonstrated the value of and then configured a Epic’s patient payment module within MyChart, the patient portal application of Epic’s EMR product
- Reviewed, configured, and tested Nova Release Notes as part of a major version upgrade
- Ensured go live revenue success by compiling baselines, creating reports, and analyzing data for potential system issues
- Implemented a cash reconciliation process by collecting requirements from key business users, building necessary reports, completing user acceptance testing, and collecting feedback for further iteration
Technical Account Manager
Managed and guided the customer account for a health system
- Led a team of 25 Epic Technical Service representatives to deliver outstanding customer support and coordinated technical projects for a health system’s use of Epic software
- Successfully managed an Epic major version upgrade while overcoming major unforeseen obstacles including user client crashes and communicating those issues with customer executive leadership
- Coordinated and delivered Epic Quarterly Update to communicate current system status to executives
- Coordinated the integrated system upgrade from ICD-9 to ICD-10
- Packaged and delivered Epic Special Updates, including coordinating Epic Tech Note review completion and monitoring Nova Release Note completion